Conditions of Sale

These General Conditions of Sale govern the sale of products marketed by All contracts for the purchase of products concluded, through the website and according to the procedures indicated therein, between TENUTA POLVARO sas di De Zan Caterina & Co. (hereinafter the Seller) and the Customer, will be governed by these General Conditions of Cale.

I. The contract stipulated between the Seller and the Customer must be considered concluded with the acceptance, even if only partial, of the order by the Seller, who reserves the right, at its sole discretion, to accept the order. Acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to be of age, to have read all the information provided during the purchase procedure and to fully accept the General Conditions of Sale and Payment transcribed below. It will not be possible to make changes to the billing information, while the order can only be changed before its fulfillment.

II. If the Customer is a final consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and, in any case, keep these General Conditions of Sale, in compliance with the provisions of articles 3 and 4 of the Legislative Decree n. 185/1999 on distance selling.

III. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of an order.

1. How to purchase

1.1 The Customer can proceed with the purchase in visitor mode or after registering. The Customer undertakes to provide, in a truthful and complete manner, all the data requested in the relevant forms and to fully accept the Privacy Policy with these General Conditions of Sale. The Customer has the duty to keep and keep confidential their login credentials to the Website and in no case, the Seller, can be held responsible in the event of loss, dissemination, theft, or unauthorized use by third parties, for any reason whatsoever of the Customer’s login credentials.

1.2. The products present in the Seller’s electronic catalog can be purchased at the time the order is placed and can be viewed at, as described in the relevant information sheets. The technical information included in the website faithfully reproduce those of the goods included in the catalog. The Seller, therefore, reserves the right to modify the technical information of the products, without the need for any prior notice. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics, in particular, as regards the vintage of the product, what is reported in the description of the product itself and not in the photo is authentic. All purchase support information is intended as a simple generic information material, not referable to the real characteristics of each individual product.

1.3 The correct receipt of the order is confirmed by the Seller by an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will contain the date and order number, to be used in any further communication with the Seller. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections (where promptly means before the order is processed) in the manner described in this document. In the event that he has registered on the Website, the Customer can also check the status of his order by accessing the web area dedicated to him under “Orders”.

1.4 In the event of non-acceptance of the order, the Seller undertakes to promptly notify the Customer.

1.5 All prices on the website are to be understood as retail prices and, therefore, inclusive of VAT. The Seller reserves the right to change prices at any time, without prior notice. In the event that an incorrect and / or clearly derisory price is published, for any reason (system error, human error, etc.), the order will be canceled, even in the case of initial validation.

1.6 The simultaneous access of many users-customers and the simultaneous possibility of placing orders online on the website could modify the availability of the product, for this reason the Seller does not guarantee the certainty of assignment of the ordered goods.

1.7 On certain products, subject to price promotions, the Seller reserves the right to accept orders by reducing their quantities, subject to communication and acceptance by the Customer, failing which the order will be considered canceled.

2. Payment Methods

2.1 The Seller provides various payment methods to meet the Customer’s needs:

  1. Credit Card
  2. PayPal
  3. Bank Transfer

It is possible to pay for all orders by credit card using the online link between the Seller’s site and the Stripe payment processor, integrated with the website. The Customer’s data will always be transmitted securely and will be communicated exclusively to the bank for the charge on the chosen card. The accepted credit cards belong to the Visa, Mastercard, Maestro and American Express circuits. It is also possible to pay for all orders simply and securely with PayPal. The Customer does not have to enter the card number or other personal data, but only his e-mail and PayPal password or mobile number and PIN.

2.2 The Seller reserves the right to request additional information from the Customer (e.g. landline number, tax code) or to send copies of documents proving ownership of the card used. In the absence of the required documentation, the Seller reserves the right not to accept the order.

2.3 In case of cancellation of the order, (payment method PayPal circuit, online credit card) both by the Customer and in case of non-acceptance of the same by the Seller, the Seller will simultaneously request the cancellation of the transaction and the release of the committed amount. The release times, for some types of cards, depend exclusively on the banking system and can reach their natural expiry date (typically 24-25 days from the date of authorization). Once the transaction has been canceled, in no case can the Seller be held responsible for any direct or indirect damage caused by delay in the failure to release the amount committed by the banking system.

3. Delivery Methods

The Seller accepts orders only for delivery on the territory of Italy. Any requests for delivery outside the national territory must be handled directly with the Seller by e-mail at

For each order placed on, the Seller issues an invoice or receipt for the material shipped. For the issuance of the invoice or the tax receipt, the information provided by the Customer at the time of the order is valid. No changes to the invoice or the tax receipt will be possible after the issuance of the same.

The shipping costs on the territory of Italy for orders of less than € 99 are charged to the customer and are explicitly highlighted at the time the order is placed. The payment of the goods by the Customer will be made using the method chosen at the time of the order. No additional fees or commissions are payable to the Seller. Any shipping costs outside the Italian territory will be quantified or budgeted separately.

The delivery of the ordered goods refers to the home floor.

The goods travel with packaging made directly by the Seller specifically designed for safe transport.

The delivery times of the ordered goods are purely indicative; they may undergo variations due to force majeure or due to traffic and road conditions in general or by act of the Authority. Standard delivery, unless otherwise agreed in writing between the Seller and the Customer, will take place approximately at the following times: from 9.00 to 13.00; from 2.00 pm to 6.00 pm, every day, except holidays, from Monday to Friday. It is not possible to ensure a predetermined delivery time nor to ensure a telephone call by the courier in the vicinity of the delivery.

No responsibility can be attributed to the Seller in case of delay in the delivery of the ordered goods.

Upon delivery of the goods by the courier, the Customer is required to check:

– that the number of packages delivered corresponds to what is indicated on the invoice or receipt;

– that the packaging is intact, not damaged or wet or, in any case, altered.

Once the goods have been accepted, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered.

Even if the packaging is intact, the goods must be checked within 8 days of receipt. Any damage or hidden anomalies must be reported in writing by registered mail with return receipt to the courier. Any report beyond the aforementioned terms will not be taken into consideration. For each declaration, the Customer assumes full responsibility for what is declared.

4. Order fulfillment times

With “order fulfillment times” we mean the time interval that elapses from the receipt of the order to the delivery of the product to the courier to proceed with the shipment.

All orders, containing products available in stock for which payment confirmation has been received by 12PM on a working day, are entrusted to the courier within the following 48 working hours..

Payment MethodsActivityIndicative times of payment receipt
Credit card/Prepaid cardsinternal check30 minutes
PayPalinternal check30 minutes
Bank Transferreceipt of payment on the Seller’s bank account4-6 days

5. Right of withdrawal

5.1 Pursuant to art. 59 of Legislative Decree 21 February 2014, n. 21 the right of withdrawal of those foodstuffs which, by their nature, deteriorate completely after opening, is applicable only in the event that such goods are returned in perfect integrity of the food package itself. In the specific case of wines, therefore, the bottle cannot be opened and returned together with its contents; while the packaging that contains the bottle can be opened and the bottle returned if kept intact. The wines and grappas produced and marketed by the Seller are therefore subject to this rule.

5.2 For other products, other than wines or grappas, marketed by the Seller, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the form order to the Seller a reference of VAT number), it is possible to withdraw from the purchase contract for any reason within 14 days of receipt of the goods.

5.3 To exercise this right, it is sufficient for the Customer to send an explicit declaration, also by e-mail, of the intention to exercise the right of withdrawal. The Seller will send the Customer via e-mail a form which must be printed, and which contains the authorization number which must be attached to the outside of the casing in which the product will be physically placed and sent to the Seller, without undue delay, within 14 working days from the withdrawal authorization.

5.4 The customer who withdraws, for products covered by the right of withdrawal, will be reimbursed for the payments made, including delivery costs (except for additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from when the Seller receives the decision to withdraw. These refunds will be made using the same payment method used for the initial transaction unless the Customer requests the refund on a different payment method. In this case, the Customer will be responsible for any additional costs deriving from the different means of payment chosen. The refund may be suspended until receipt of the goods or until the Customer demonstrates that he has returned the goods. For the refund to be made by bank transfer, the Customer must also indicate the bank details necessary to return the sums paid.

[This text is a translation from Italian]